We recommend using a soft cloth (for example, a microfiber cloth) and clear water, but you can also use a mild detergent if necessary.

In principle, you can use any profile that is not made from PVC in such areas. If you are planning to build steps, it is best to choose the solid stainless steel variants of the corresponding profiles.

Because of the high exposure to chlorine, you should exclusively use profiles made of high-quality stainless steel, i.e. V4A. These profiles also have to be included in any cleaning.

We offer matching end caps for finishing the installation of Schlüter®-RONDEC and Schlüter®-QUADEC.

Such areas require the use of profiles without sharp edges and a minimum radius of 6 mm – Schlüter®-RONDEC would be an ideal choice.

We recommend the profiles of the Schlüter®-DILEX product family, which are available in widths of 8-10 mm. These include Schlüter®-DILEX-BWB, Schlüter®-DILEX-EDP, and Schlüter®-DILEX-KS.

Since these two types of covering often have height differences, we recommend a profile with unilateral connection, such as Schlüter®-DILEX-BWA or Schlüter®-DILEX-KSA.

The uncoupling membranes Schlüter®-DITRA 25 and Schlüter®-DITRA-DRAIN make it possible to install the mats and tiles on unheated screed. Seven days after the completion of the covering assembly, the screed should then be heated to the required operating temperature in steps of 5°K per day.

The system does not require any conventional functional heating for interface coordination.  Our ceramic thermal comfort floor Schlüter®-BEKOTEC-THERM is a complete system for the construction of heated floors.

No, seaming tapes are not required in areas without exposure to moisture. One exception may be the installation of moisture-sensitive natural stone on green substrates. In this case, seaming tapes would be used with Schlüter®-DITRA 25 to prevent any moisture from the screed to permeate the natural stone.

No, expansion joints from the substrate always have to be continued.

The minimum combined adhesive and tile covering must be 5 mm.

Once installed it’s not possible to remove or replace the probe as it’s set in the adhesive bed, this is why we supply 2 floor probes to be installed in the first instance, so that in the unlikely event of the connected probe failing, the original probe can be disconnected and the second probe can then simpl be connected to the thermostat.

Use a 6x6 inch notched trowel to spread the adhesive on the substrate, when installing the matting into the adhesive bed it is advised to use a floating trowel to help press the matting into the adhesive bed.

Only the cold leg of the heating cable can be trimmed down, the hot leg of the cable cannot be trimmed so it’s essential to select the correct cable length for the heated area.

Measure the room and then measure the areas that don’t require heating such as cupboards, storage space and 60mm around the perimeter and then select the cable size below the remaining m² total.

Just matting, cable and thermostat, these can be purchased in a single box for common room sizes or separately.

The Schlüter®-DITRA-HEAT-E-MA and Schlüter®-DITRA-HEAT-E-HK can be as long as the 2% falls are maintained and the Schlüter®-DITRA-HEAT-E-FF sensor is positioned outside the shower area.

When installing the Schlüter®-DITRA-HEAT-E-RS thermostat in wet areas such as bathrooms and Wetrooms the placement of the thermostat and fused spur need to be in line with UK regulations.

The Schlüter®-DITRA-HEAT-E-RS thermostat can run a maximum of 20m² area.

When installing the Schlüter®-DITRA-HEAT-E-RS thermostat in wet areas such as bathrooms and Wetrooms the placement of the thermostat and fused spur need to be in line with UK regulations.

The system is designed at 136 w/m².

The Schlüter®-DITRA-HEAT-E-RS thermostat can have 2 cables per stat to a maximum loading of 3600w (16 amps) or 2300w (10 amps)

Use the dealer search on the right hand side of this page to find your nearest reseller, alternatively call +44 (0) 01530 813396 and one of our consultants will be happy to advise.

Schlüter®-DITRA-HEAT-E is designed as a comfort heating system to warm the floor covering.

There is no benefit or need to use a levelling compound over the top and the system is designed to be tiled to directly. Using a self levelling compound may cause installation issues.

To retain the warranty for Schlüter®-DITRA-HEAT-E we can only advise to use cable found in the Schlüter®-DITRA-HEAT-E-HK range.

Cementatious adhesive either a category C2 or C2F to match tile format and suitable for use over electric underfloor heating. Readily available at resellers nationwide.

Cementatious adhesive either a category C2 or C2F, readily available at resellers nationwide.

Yes, the relevant tests have determined the cable to be IPX7 rated.

Simply seal the matting joints and the floor to wall connections with Schlüter®-KERDI-COLL adhesive and Schlüter®-KERDI-KEBA (12.5cm) band with a minimum 5cm overlap each side.

No, we would recommend a rigid insulation layer below such as Schlüter®-KERDI-BOARD to create a thermal barrier. The use of Schlüter®-KERDI-BOARD will increase warm up time by approximately 40%.

For more efficient heating through the tiles we would recommend a rigid insulation layer below such as Schlüter®-KERDI-BOARD to create a thermal barrier. The use of Schlüter®-KERDI-BOARD will increase warm up time by approximately 40%.

It is recommended that the cable is positioned at least 2 studs (60 mm) away from walls or any building element e.g. wall, column, bath, toilet etc.

The system has been designed for the cables to be positioned at 3 studs apart to ensure a uniform temperature and optimum performance.

To retain the warranty for Schlüter®-DITRA-HEAT-E we can only advise to use a thermostat from the Schlüter®-DITRA-HEAT-E-RS range.

The system has been designed for the cables to be positioned at 3 studs apart to ensure a uniform temperature and optimum performance.

The adhesive bed must not exceed 10 mm.

Yes

No

From your local distributor

1st July 2018

Yes, in the DUO kits

No, if an insulation board is being used on the floor DITRA-HEAT-MA should be used

Using the Instructions in the booklet. Essentially it's the same method as for any floor heating thermostat. There is no additional hardware required other than a WiFi signal and a Router with good connectivity.

5 - 40°C, but the normal comfortable range is 28 - 30°C

The thermostat is accurate to 0.1°C whereas the App is only to 0.5°C

Using the 'Manual', 'Holiday', 'Frost Protection', 'Boost', 'Comfort' or 'Eco' settings

Yes, for up to 5 years

Yes

5 years

Yes, using the 'Child Lock' function within the 'User Settings' menu

From 3 meters to 30 meters

It should be connected to a metal back box or terminated in a terminal block

You can use a microfibre/soft damp cloth

Yes, go to 'User Settings', press the 'Time' button and manually set the time

Yes

4 hours

The zone temperature doesn’t change but the thermostat temperature does.

Yes, select 'Sensor Application' from the 'Engineer Settings' menu and change the setting to 'Room'. This will enable you to control temperature by measuring ambient room temperature rather than floor temperature.

Select 'User Setting' from the menu, then 'Display Brightness' and adjust it using the up and down arrows

Select 'User Settings' from the menu, then press the 'Language' button and make the selection

Yes

From Google Play or the App Store - Search for 'Schlüter HEAT CONTROL'

Follow the prompts in the thermostat's 'App Control' menu and described in the Getting Connected Guide

No, as long as the unit is connected to WiFi, you can control it remotely via the App eg. turn your floor heating on when you land at the airport.

On the thermostat, within the 'App Control' menu press the 'Remove from app' button. Then on the app press the 'Getting Started!' button and follow the instructions, re-entering your user name and password when prompted.

The thermostat will not accept software updates but the Schlüter HEAT-CONTROL app will.

The thermostat will function as a regular programmable thermostat

The thermostats will automatically be in one account, if they all have been registered with the same account details. There is no limit on the number of thermostats that can be in one account.

Yes. Once the thermostat is connected to the first smartphone or tablet, use the same app profile, username and password on each additional smartphone or tablet. There is no limit on the number of smartphones that can control one thermostat.

It may be that the 2G or 3G networks are too slow, causing time outs before the data is received. Use 4G or a WiFi network to ensure the best possible connection.

Using the 'Remove from App' button within the 'App Control' menu in the thermostat

This can occur if the thermostat is not currently connected to the server, meaning the App will not get the instruction to delete the thermostat. Once communication between the thermostat and server is re-established the thermostat will disappear from the App.

Currently the thermostat is not compatible but we are working on it.

Using the 'Factory Reset' button within the 'Engineer Settings' menu in the thermostat

The WiFi Thermostat needs to be connected to a network with internet access. If there is no connection between thermostat and internet the system will work as an offline thermostat. The thermostat is connected to the internet through a 2.4 GHz WiFi router. The connection to the router is done through the thermostat menu “App Control”. The thermostat can be connected to the router either by WPS or by manual set up (subject to the appropriate support of WPS by the router). The thermostat now communicates with the OJ Electronics server. When the thermostat is connected to the router, and thereby the internet, the thermostat can be connected to the App. Both the thermostat and smart-device with the App used to control the thermostat have to be connected to the same 2.4 GHz network for this to work. The App which should be downloaded from Google Play or the App Store, depending on the smart-device, is now to be installed on the smart-device (Apps are specific to different Thermostats so make sure to use the right App for your 2” WiFi thermostat). The Thermostat and App are connected by following the procedure in “Menu/App Control/Connect to App”. During the setup the App verifies the thermostat from the thermostat’s ID, ensuring that the communication between them is secure and seamless. When the connection from the App to the server is established and the App is connected to the thermostat, the thermostat and smart-device with the controlling App no longer have to be connected to the same network. The App will now be able to control the thermostat as long as both the thermostat and smart-device with the controlling App are connected to the internet and thereby the server maintaining the communication between them.

The thermostat operates in the 2.4 GHz range. That could explain why the thermostat does not see the network and why the smartphone does, because it operates in both the 2.4 and 5.0 GHz ranges. Most routers will broadcast two networks, one SSID on the 5.0 GHz radio and one SSID on the 2.4 GHz radio.

You may be too far away from your WiFi router or there may be a problem with it. Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by your phone, or if it is very weak, other devices may also have trouble connecting to the network from the same area of your home. If you are too far away from your WiFi router, you can purchase a WiFi signal booster which will improve the range of the WiFi signal in your home for all devices.

With so many home devices now connected to the Internet, we want to make sure that your WiFi Thermostat is connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers use two main types of protective encryption - WEP and WPA. WEP is the original form of encryption and provides very little security. Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more difficult to break into networks. Your WiFi Thermostat currently supports WPA and WPA2 encryption only. If your router was manufactured after 2003, you should be able to change the setting from WEP to WPA by following the guide in the link http://www.tech-faq.com/how-to-change-wep-to-wpa.html. Your WiFi Thermostat can still control your underfloor heating system without a wireless network connection. As the best course of action, the manufacturer recommends that you upgrade your security settings to properly protect your network from hackers. If that is not possible, contact your network administrator.

Some WiFi routers limit the number of wireless devices that can connect to the Internet. To test whether this is the problem, shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut down, try once again to connect your WiFi Thermostat to the network. If the WiFi Thermostat connects successfully, consult the documentation for your access point or contact your Internet Service Provider (ISP) to find out if you can increase the number of simultaneous connections to your WiFi network.

Some WiFi routers broadcast a stronger signal than the WiFi Thermostat. If this is the case, the WiFi Thermostat can see the WiFi router, but the WiFi Thermostat cannot reach the WiFi router.

The problem might be your router (even if your other wireless devices are still connected). A simple restart of the router will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power source to restart them, you should refer to your router’s documentation for specific instructions. Maybe your WiFi router firmware needs to be updated. If so, contact your ISP or the router manufacturer for instructions on how to update the firmware.

Maybe other devices are interfering with the wireless signal. If so, try turning off other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the WiFi thermostat’s network connection.

The uncoupling membranes Schlüter®-DITRA 25 and Schlüter®-DITRA-DRAIN make it possible to install the mats and tiles on unheated screed. Seven days after the completion of the covering assembly, the screed should then be heated to the required operating temperature in steps of 5°K per day.

The system does not require any conventional functional heating for interface coordination.  Our ceramic thermal comfort floor Schlüter®-BEKOTEC-THERM is a complete system for the construction of heated floors.

If the height discrepancies of the covering do not exceed 4 mm, you can install Schlüter®-DITRA-DRAIN 4 or 8 in the mid-bed.

No, expansion joints from the substrate always have to be continued.

Since assemblies with Schlüter®-TROBA involve beds of gravel or crushed stone, which are in direct contact with the substrate between the individual stilting points, Schlüter®-TROBA does not limit the area load per se. 

Rather, the maximum load is determined by the covering assembly. All variants of our area drainages are sufficiently stable to withstand mechanical impacts associated with installation, for example access on foot or with a vehicle for material transport.

The Schlüter®-TROBA membrane is used for covering assemblies that involve loose gravel. In contrast, Schlüter®-TROBA-PLUS is designed for screed assemblies and Schlüter®-TROBA-PLUS-G is used in assemblies with single-grain screed/drainage mortars or stilted assemblies.

Schlüter®-TROBA-LINE is designed to withstand foot traffic only and is therefore not suitable for use in a garage entryway.

The Schlüter®-TROBA membrane is used for covering assemblies that involve loose gravel. In contrast, Schlüter®-TROBA-PLUS is designed for screed assemblies and Schlüter®-TROBA-PLUS-G is used in assemblies with single-grain screed/drainage mortars or stilted assemblies.

The Schlüter®-TROBA membrane is used for covering assemblies that involve loose gravel. In contrast, Schlüter®-TROBA-PLUS is designed for screed assemblies and Schlüter®-TROBA-PLUS-G is used in assemblies with single-grain screed/drainage mortars or stilted assemblies.

The product's drainage capacity is 3.8 l/m²/min. However, the water holding capacity of the drainage channel is more important for the functional drainage of covering assemblies.

No, Schlüter®-KERDI serves as a waterproofing layer and does not ensure sufficient uncoupling of the tile covering from the substrate. We recommend the use of our waterproofing and uncoupling membrane Schlüter®-DITRA 25 for this purpose.

In principle, you can work with other waterproofing systems (e.g. troweled waterproofing solutions), but they may not contain any solvents.

Schlüter®-KERDI-LINE channel bodies are exclusively made of solid stainless steel V4A.

• Schlüter®-KERDI-LINE-H DN 40: 0.5 l/s
• Schlüter®-KERDI-LINE-H DN 50: 0.6 l/s
• Schlüter®-KERDI-LINE-V GSE: 1.0 l/s
• Schlüter®-KERDI-LINE V GE: 0.8 l/s
• Schlüter®-KERDI-DRAIN DN 40 horizontal, and odour trap: 0.4 l/s
• Schlüter®-KERDI-DRAIN DN 50 horizontal, with odour trap: 0.6 l/s
• Schlüter®-KERDI-DRAIN DN 50/70 horizontal, with odour trap: 0.8 l/s
• Schlüter®-KERDI-DRAIN DN 50 horizontal, without odour trap (for exterior applications): 1.4 l/s
• Schlüter®-KERDI-DRAIN DN 50 vertical, with odour trap / with substructure: 0.6 l/s / 0.8 l/s
• Schlüter®-KERDI-DRAIN DN 50 vertical, without odour trap: 1.4 l/s

Floor drains without odour traps can be used without restriction in exterior areas. If the floor drain has an odour trap, it must be removed for installation in exterior areas. Schlüter-Systems is the only manufacturer to offer an odour trap that is part of the grate-frame assembly and is therefore removable.

Technically, a linear drainage system requires an assembly height of at least 5 mm. With our point drainages, the grate unit can be installed flush with the floor.

The panels must be completely flush and abutting. If the system is installed in a high-moisture area, the seams must be sealed with Schlüter®-KERDI.