TERMS OF WEBSITE USE

This page (together with the documents referred to on it) tells you the terms on which you may make use of our website http://www.schluter.co.uk/ (our site), whether as a guest or a registered user.  Please read these terms of use carefully before you start to use the site.  By using our site, or by registering as a registered user, you indicate that you accept these terms of use and that you agree to abide by them.  If you do not agree to these terms of use you do not have permission to use our site.

INFORMATION ABOUT US

http://www.schluter.co.uk/ is a site operated by Schlüter-Systems Ltd. We are registered in England and Wales under company number 2853384 and have our registered office at Units 4-5 Bardon 22, Beveridge Lane, Coalville, Leicestershire, LE67 1TE.  This is also our main trading address and contact address.

Our Managing Director is Joachim Backes.

Our VAT number is 616 7336 35.

We are a member of The Tile Association, Contract Flooring Association, Stone Federation Great Britain, The Resin Flooring Association FeRFA, Underfloor Heating Manufacturers Association and Gas Safe Register.

CONTACTING US

You can contact us by telephone on +44 (0) 1530 813396 or by fax on +44 (0) 1530 813376.

Alternatively, you can send an email to the address below:

sales@schluter.co.uk


ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below).
We will not be liable to you or to any other person if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to the whole or any part of our site, acting reasonably, to you or any other person at our entire discretion.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

PROHIBITED USES

You may only use our site for lawful purposes.  You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent intent purpose or effect;
  • to transmit, or procure the sending of, any unsolicited or unauthorised or promotional material or any other form of similar solicitation (spam).
  • to knowingly distribute any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designated to adversely affect the operation of any computer software communications network or hardware.

You also agree:

  • not to use, reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms;
  • not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.


SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of these terms through your use of our site.  When a breach of these terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from our site for your personal, non-commercial reference only. You may not distribute any downloaded extracts electronically saved for storage or back up purposes on your own computer.

You must not modify the paper or electronic copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not remove or alter indications of patents, copyright, trade marks, brand names or other rights of intellectual or industrial property from our site or the materials obtained through our site.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you believe we are infringing your intellectual property rights, or those of a third party, please notify us by contacting us at Schlüter-Systems Ltd, Units 4-6 Bardon 22, Beveridge Lane, Coalville, Leicestershire, LE67 1TE. Your notification should contain, inter alia: (1) a description of the intellectual property rights that are allegedly being infringed; (2) a description of the alleged infringement; (3) a description of the location of the allegedly infringing materials (4) your contact details.

 


OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time.  If the need arises, we may suspend access to our site, or close it indefinitely.  Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


OUR LIABILITY

Whilst the content of our site was created with care, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy or completeness and is not intended to amount to advice by us on which reliance should be placed.  To the fullest extent permitted by law, we hereby expressly exclude:

  • all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or registered user, or by anyone who may be informed of any of its contents;
  • all conditions, warranties and other terms implied by statute, common law or the law of equity;
  • Any liability (howsoever arising, including any liability in tort) in connection with the use of our site for any:
    • (a) loss of profits or anticipated savings;
    • (b) loss of revenue;
    • (c)  loss of or damage to reputation or goodwill;
    • (d) loss of opportunity;
    • (e) wasted management or other staff time; or
    • (f) losses or liabilities under or in relation to any other contract; in each case whether direct, indirect, special and/or consequential loss or damage; or
    • (g) for any other indirect, special and/or consequential loss or damage.

Our liability for direct loss shall be limited to the amount paid by the person using our site who has suffered such loss (if any) in the 12 months preceding the cause of action giving rise to the relevant claim.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.


INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy http://www.schluter.co.uk/imprint.aspx.  By using our site or registering as a member, you consent to such processing and you warrant that all data provided by you is accurate. 

In the event of a discrepancy between the provisions of these terms and the terms of the Privacy Policy, the provisions of these terms shall prevail.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing (or transmitting data, sending or uploading any material that contains) viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware, logic bombs or other material, programmes or similar computer code which is malicious, technologically harmful or designed to adversely affect the operation of any computer software or hardware of our site.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your rights to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may only link to our site http://www.schluter.co.uk/ if:

1. the link results in a complete reload of the page to which it makes reference without showing the target page in a frame; and

2. you notify us of the link within 24 hours of establishing the same by sending an email to pr@schluter.co.uk; and

3. that the link states "Link to Schlüter-Systems Ltd" or the heading of the corresponding page on our site to which the link leads combined with the text "Link to Schlüter-Systems Ltd" or the current Schlüter-Systems logo; and

We may, at our absolute discretion, refuse to accept links which comply with the above conditions.

We may, at our absolute discretion and on request, permit links to sites which do not comply with the above conditions. 

Our site must not be framed on any other site without our prior written permission.

We reserve the right to withdraw linking and framing permission without notice.  The website from which you are linking must comply in all respects with the following standards:

Your website must:

  • be accurate (where it states facts);
  • comply with applicable law in the UK and in any country from which it is hosted.

Your website must not:• contain any material which is defamatory of any person;

  • contain any material which is obscene, offensive, hateful or inflammatory;
  • include sexually explicit material;
  • endorse or promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any patent, design copyright, database right or trade mark of any other person;
  • be deceptive;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidentiality;
  • endorse or promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that it emanates from us, if this is not the case;
  • advocate, endorse, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


If you wish to make any use of material on our site other than that set out above, please address your request to pr@schluter.co.uk.

JURISDICTION AND APPLICABLE LAW

You hereby irrevocably consent to and agree that the English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These terms of use are governed by English law.

TRADE MARKS

Schlüter- and our logo along with the three Schlüter-Systems trapezoids   are trade marks of Schlüter-Systems Ltd. Any use of the same by you requires our express written permission.

VARIATIONS

We may revise these terms of use at any time by amending this page.  It is your responsibility to check this page from time to time to take notice of any changes we make, as they are binding on you.  Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact pr@schluter.co.uk.

Thank you for visiting our site.

 

 


PRIVACY POLICY


Schlüter-Systems Ltd ("we", "us") are committed to protecting and respecting your privacy and personal data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Schluter-Systems Ltd, Units 4-6 Bardon 22, Beveridge Lane, Coalville, Leicestershire, LE67 1TE. 

Our nominated representative for the purpose of the Act is Carl Stokes.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information that you provide to us by filling in forms on our site http://www.schluter.co.uk/ ("Our Site"). This includes information provided at the time of registering with Our Site, requesting goods, services or information from us.
  • Information that you provide to us when you write to us (including by email).
  • Information that you provide to us when we speak to you by telephone.  We may make and keep a record of the information you share with us.
  • Information that you provide to us by completing surveys or participating in competitions.  We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out with us, including through Our Site and of the fulfilment of your orders.
  • Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
  • Information obtained by us from third parties in accordance with the Act.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.  This is statistical data about our user's browsing actions and patterns, and does not identify any individual.

For the same reason, we and third parties such as Google, may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer's hard drive.  They help us to improve Our Site and to deliver a better and more personalised service.  They enable us:

  • To estimate our audience size and usage pattern;
  • To store information about your preferences, and so allow us to customise Our Site according to your individual interests;
  • To speed up your searches;
  • To recognise you when you return to Our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of Our Site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to Our Site.

Google Analytics
Our Site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies," text files that are saved on your computer, which allow for an analysis of your navigation in our website.
The cookie-generated information about your use of our website (including your IP-address) is transmitted to a Google server and saved there. Google uses this information to evaluate your utilisation of the website for the purpose of compiling reports on the website activities for us and to provide other services associated with website use and Internet use. Google may transmit this information to third parties if required by law or if such third parties process the data on behalf of Google. Under no circumstances will Google combine your IP address with other data.
You may prevent the installation of cookies with the corresponding settings in your browser software; please be aware that you may not be able to fully use all functions of this website in that case. By using this website, you declare your consent with the processing of the data compiled about you by Google in the manner and for the purpose described above.


WHERE WE STORE AND PROCESS YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area ("EEA").  It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing and/or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or Our Site is stored on our secure servers or the secure servers of third parties authorised by us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk.  Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

 

USES MADE OF THE INFORMATION

We may use information held about you in the following ways:

  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our goods and services.
  • We may also use your data, and/or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we and/or they may contact you about these.  If you are an existing customer/member, we will only contact you by electronic means (fax, telephone, email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.  We and/or any third party that we permit to use your data will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you, unless you have consented to this.  If you are a new customer/member, we and/or any third party that we permit to use your data will only contact you by electronic means to provide you with information about goods and services which may be of interest to you if you have consented to this.  If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for marketing purposes, please let us know.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Schlüter-Systems Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Website Use http://www.schluter.co.uk/imprint.aspx] and other agreements; or to protect the rights, property, or safety of us, our customers, or others.  This includes exchanging information with other companies and organisations, such as credit reference agencies and fraud prevention agencies, for the purposes of fraud protection and prevention, credit risk reduction and to pursue debtors.
  • If we use a third party to host the servers on which your personal information is stored.
  • In any other manner mentioned elsewhere in this policy.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by contacting us at any time at pr@schluter.co.uk.


ACCESS TO INFORMATION

The Act gives you the right to access certain information held by us about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page, and, where appropriate, may be notified to you by e-mail. Therefore, we advise you to revisit this page regularly.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to pr@schluter.co.uk.