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Service and Support for Architects and Specifiers

Schlüter-Systems is the world’s leading supplier of fixing and protection systems for use in ceramic and stone tile installations.

Product integrity and optimum performance is always fully guaranteed, supported by laboratory testing from our own and independent test facilities. But the story doesn’t end there.

Having worked in partnership with architects in the UK and Republic of Ireland for more than 20 years, Schlüter-Systems Ltd is only too aware of the need to offer the right level of support and service.

Our technical support team is fully equipped to assist you in a variety of ways, through in-house and on-site services, helping you make the most of the 10,000 plus products we have to offer.

Service overview

Find a Specification Consultant in your Area

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To find a specification consultant in your area click here

CPD courses

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Training is at the core of our business, from specifier to installer we pride ourselves on delivering a training programme to suit every need.

Our successful CPD seminar programme is RIBA approved and is available upon request with a choice of subject options visit CPD Seminars for further details and to book your course today.

Bespoke specification service

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Schlüter-Systems offers a bespoke specification service for your projects, with full supporting literature, CAD drawings and NBS specifications.

Our underfloor heating division, Schlüter®-BEKOTEC-THERM, provides a bespoke design service for underfloor heating systems including design drawings and material requirements.
Please note: copyright to this material remains with Schlüter-Systems Ltd, unless specifically agreed otherwise in advance.

On-site technical advice and support

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We have a team of technical support staff who are available to visit projects both before and during the time of installation. Their primary function is to assist you, the architect, in resolving any technical issues as they occur.

Technical advice and support (remote)

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Schlüter-Systems has a dedicated technical team on hand to take telephone calls during working hours, helping architects obtain a rapid and thorough response to technical queries.
Typically, members of our team will have had significant levels of practical training and hands-on experience themselves dealing with queries at virtually every stage, from specification through to actual installation.

Associations, BSI and ISO standards

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As the market leader in our areas of expertise, we are active members of various trade associations and their technical and training committees. These include The Tile Association, Stone Federation Great Britain, Contract Flooring Association, Resin Flooring Association (FeRFA), UHMA (Underfloor Heating Manufacturers Association).

We are an approved Material Training Centre for The Tile Association and are involved with Construction Skills through the National Working Group for Wall and Floor Tiling.

At Schlüter-Systems we retain and regularly update a bank of information, including British Standards Institution (BSI) recommendations regarding tile fixing, surface movement, tolerances, waterproofing and so on.

Schlüter-Systems actively seeks to maintain high levels of technical performance throughout the whole of the UK tile industry. Measures include participation in Trade Associations, British Standard and International Standards Organisation (ISO) Committees – organisations which set the recognised standards for the UK ceramic and natural stone tile industry.

Samples, literature, CAD drawings etc.

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Schlüter-Systems offers the most comprehensive package of product samples, technical literature and other support material available to UK specifiers. Most are available as portable samples and hard copy technical information, or as downloads via the website.

Sustainability – our green credentials

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Schlüter-Systems incorporate recycled materials into the manufacturing of many of the company’s products, and has been doing so for over three decades. At source, we also strive to recycle scrap and regrind materials in production, diverting these materials from the waste stream. All Schlüter-Systems products are designed to increase the longevity of ceramic and stone tile installations.

Contact form for Architects and Specifiers

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Contact Schlüter-Systems Ltd

Units 3-5 Bardon 22,
Beveridge Lane, Coalville,
Leicestershire, LE67 1TE
Phone: +44 (0) 1530 813396

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